Frequently Asked Questions
Everything you need to know about our premium yarns and crafting supplies.
What is the shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our warehouse.
How do I ensure I receive the same dye lot for my project?
We make every effort to pull the same dye lot for all balls of yarn within a single order. If we cannot fulfill your order with a single dye lot, we will contact you before shipping to confirm how you would like to proceed.
What is your return policy for yarn and supplies?
We accept returns on unused, unopened yarn in its original packaging within 30 days of purchase. Please note that clearance items, patterns, and opened skeins are final sale and cannot be returned.
Do you offer international shipping?
Yes, Premier Yarns ships to many countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.
How should I care for my finished knit or crochet projects?
Care instructions vary by fiber content. Please check the product label or the 'Specifications' tab on the product page for specific washing and drying instructions to ensure your handmade items last for years.